Terms of service

Last Updated: November 10, 2026

Welcome to Ovelleco. These Terms of Service govern your access to and use of www.ovelleco.us, including browsing the website and purchasing products through our online store.

By accessing or using our website, you agree to these Terms of Service. If you do not agree, please do not use our website.

1. Business Identity and Retailer Status

Ovelleco is an independent online retailer operated by Luohe Mingmeimei Trading Co., Ltd.

We offer cosmetics, makeup, skincare, body care, hair care, beauty tools, and other personal care products sourced from third-party brands.

Ovelleco is not a manufacturer, brand owner, or the official website of the third-party brands whose products may appear on our website.

Unless expressly stated otherwise, we do not claim to be an authorized representative, exclusive distributor, or official partner of those brands.

All third-party trademarks, brand names, logos, and product names remain the property of their respective owners. They are used only to identify and describe the products offered for sale.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and current.

However:

  • Product packaging, colors, or appearance may vary slightly from website images.

  • Product information and packaging may be updated by the relevant brand or supplier.

  • Product availability may change without prior notice.

  • We do not manufacture the third-party products offered on our website.

Customers should review product descriptions, ingredient information, usage instructions, warnings, and other relevant product details before purchasing.

For questions about a product, please contact [email protected] before placing your order.

3. Orders and Acceptance

When you place an order, you are submitting a purchase request through our online checkout.

An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment authorization issues, inaccurate pricing, product unavailability, or other legitimate operational reasons.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method.

4. Prices and Payments

Product prices are displayed in the currency shown on our website and at checkout.

Applicable shipping charges and other disclosed fees will be displayed before you complete your purchase.

Payment must be successfully authorized through an available payment method before an order can be processed.

We reserve the right to correct obvious pricing or listing errors. If an error affects an order that you have placed, we will contact you regarding the available options.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated shipping transit times are:

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: 2–3 business days.

Shipping fees are:

  • Standard Shipping: Free on orders of $25 or more; $8 for orders below $25.

  • Expedited Shipping: Free on orders of $59 or more; $15 for orders below $59.

Delivery estimates are not guaranteed dates. Delays may occur due to carrier operations, weather, holidays, address issues, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for full details.

6. Returns and Refunds

Eligible unopened and unused products may be returned within 30 days from the date of delivery, subject to the conditions in our Return and Refund Policy.

For standard change-of-mind returns, customers are responsible for return shipping costs.

For verified damaged, defective, or incorrectly shipped products, Ovelleco will cover the applicable return shipping costs.

Approved refunds are generally processed within 1–3 business days after the returned item has been received and the return has been approved.

Please review our Return and Refund Policy for complete details and instructions.

7. Acceptable Use

You agree not to:

  • Use our website for unlawful purposes.

  • Submit false, misleading, or fraudulent information.

  • Interfere with the security or proper operation of our website.

  • Attempt unauthorized access to our systems or other users' information.

  • Copy, reproduce, or misuse website content in violation of applicable intellectual property laws.

  • Use automated systems to access or collect website data in a manner that violates applicable laws or these Terms.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business operations.

8. Intellectual Property

The Ovelleco website design, original text, graphics, branding, and other original website content are owned by or licensed to Ovelleco, unless otherwise indicated.

Third-party brand names, logos, product images, and trademarks belong to their respective owners.

Nothing on this website grants you ownership of or any license to third-party intellectual property beyond what is necessary to view and purchase the products offered.

9. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, and external websites.

Those services may be subject to separate terms and privacy policies.

Ovelleco is not responsible for the independent content, policies, or operation of third-party websites that we do not control.

10. Product Use and Safety

Customers are responsible for reviewing product labels, ingredients, directions, and warnings before using cosmetics and personal care products.

If you have known allergies, sensitivities, or other concerns, review the product information carefully and consult an appropriate professional when necessary.

Stop using a product if you experience an adverse reaction and seek appropriate medical advice where needed.

Ovelleco does not manufacture the third-party products sold on its website and does not replace the product manufacturer's instructions or warnings.

11. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, the website and its services are provided on an "as available" basis.

We do not guarantee uninterrupted or error-free website access.

Nothing in these Terms excludes or limits any consumer rights, warranties, or liabilities that cannot lawfully be excluded or limited under applicable law.

To the extent permitted by law, Ovelleco will not be responsible for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy before using our website.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any revised version will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws applicable to their purchase or place of residence.

Where any provision of these Terms conflicts with a mandatory consumer protection law, the applicable mandatory law will prevail.

15. Contact Information

Ovelleco

Website: https://www.ovelleco.us

Email: [email protected]

U.S. Warehouse Phone: +1 303 901 8148

Operating Company: Luohe Mingmeimei Trading Co., Ltd.

Operating Phone: +86 15606094647

Operating Address: Room 1805, Unit 1, Building B2, Phase VI, No. 1 City, West Side of Songshan West Branch Road, Yancheng District, Luohe City, Henan Province, China, 462044

Person in Charge: Xie Zhengting

Person in Charge Address: Puyi Village, Oubei Town, Yongjia County, Wenzhou City, Zhejiang Province, China, 325105

U.S. Warehouse and Return Address:

14500 W Colfax Ave, Lakewood, CO 80401, USA