Shipping policy

Last Updated: November 10, 2026

Order Processing Time

At Ovelleco, we work to process orders promptly and accurately.

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays generally begin processing on the next business day.

Please note that order processing time is separate from shipping transit time.

Shipping Methods and Delivery Estimates

We currently offer the following shipping options:

Standard Shipping

Estimated transit time: 3–7 business days after processing.
Free standard shipping on orders of $25 or more.
Orders below $25 are charged an $8 standard shipping fee.

Expedited Shipping

Estimated transit time: 2–3 business days after processing.
Free expedited shipping on orders of $59 or more.
Orders below $59 are charged a $15 expedited shipping fee.

The applicable shipping options and charges will be displayed at checkout before payment is completed.

Delivery Estimates

Delivery estimates refer to carrier transit time after order processing.

Total delivery time includes both order processing time and shipping transit time.

Delivery estimates are provided for reference and are not guaranteed delivery dates. Delays may occur due to carrier operations, severe weather, holidays, address issues, or other circumstances outside our reasonable control.

Shipping Address

Orders are shipped to the delivery address provided by the customer at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an address error, contact us as soon as possible at [email protected]. We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Tracking Information

When tracking information is available, it will be sent to the email address associated with your order.

Please allow time for the carrier to update tracking information after the shipping label has been created.

Shipping Delays

If your order appears delayed or tracking information has not updated for an extended period, please contact us at [email protected] with your order number.