Refund policy

Last Updated: November 10, 2026

30-Day Return Period

Ovelleco accepts eligible return requests within 30 days from the date your order is delivered.

To qualify for a standard change-of-mind return, the product must be unopened, unused, in its original packaging, and in the same condition in which it was received.

Due to the nature of cosmetics and personal care products, opened, used, or unsealed products are generally not eligible for standard change-of-mind returns, except where required by applicable law or where the product is damaged, defective, or incorrect.

Return Eligibility

Eligible Standard Returns

Products may be eligible for a standard return when:

The return request is submitted within 30 days after delivery.
The product is unopened and unused.
Original packaging and hygiene seals are intact, where applicable.
The product is returned in its original condition.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number.
A description of the issue.
Clear photos of the item and its packaging, where applicable.

After reviewing the issue, we will provide instructions for an appropriate return, replacement, or refund.

For verified damaged, defective, or incorrectly shipped items, Ovelleco will cover the applicable return shipping costs.

Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for standard change-of-mind returns:

Opened or used cosmetics and personal care products.
Products with broken or removed hygiene seals.
Products damaged after delivery through customer misuse or improper handling.
Items clearly identified as non-returnable before purchase.

This section does not limit any rights customers may have under applicable consumer protection laws.

How to Request a Return

Please follow these steps:

Email [email protected] within 30 days of delivery.
Include your order number and the reason for the return.
Wait for our customer service team to review your request and provide return instructions.
If approved, carefully package the eligible item and send it to the return address confirmed by our team.

Please do not send a return package without contacting us first.

Unauthorized returns may be delayed or may not be properly identified.

Return Shipping Costs

For eligible standard returns due to a change of mind or other customer preference, the customer is responsible for return shipping costs.

For verified items that arrive damaged, defective, or incorrect due to our fulfillment error, Ovelleco will cover the applicable return shipping costs.

Original shipping charges, if any, are not automatically refundable for standard change-of-mind returns, except where required by applicable law or where the return is due to our error.